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We have a 30-day return policy, which means you have 30 days after receiving your item to request a return by mail.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at support@babymaxco.com. If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
For defective items we will provide you with a prepaid return label. For customer remorse we are not responsible for the return costs that may be involved in returning the item.
You can always contact us for any return questions at support@babymaxco.com.
Disclaimer
Refund requests and processing times will vary for each brand.
Damages and issues
Please inspect your order upon reception and contact us immediately within 48 Hours of receiving the product if the item is defective, or damaged, or if you receive the wrong item so that we can evaluate the issue and make it right. Here is our email support@babymaxco.com
Exchanges
We only replace items that are defective or damaged. If you need to exchange it for the same item contact us at support@babymaxco.com
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 5-10 Business Days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
Restocking Fees and Returns Fees
There will be no restocking fees .
For customer remorse, there will be $0 shipping cost.
This happens when the customer purchased the wrong product, it doesn't fit, or they no longer want the item.
For defective products, there will be $0 shipping cost.
This happens when the product is incorrect, damaged by the carrier, or defective in another way.
Return policy for countries
Denmark, United States, Canada, Australia, and New Zealand.
PAYMENT POLICY
Credit card payments are charged at the time of purchase regardless of the delivery date.
There will be NO SALES TAX on all orders in the USA.
Contact Us
Business Email: Support@babymaxco.com
Business Hours:
Monday - Friday 9am-5pm EST